Fewer delays ahead

Spinfever Casino KYC: what gets checked?

Every licensed operator must confirm who you are, and Spinfever Casino closes that check within 14 hours of receiving your documents.

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MGA licensedRegulated by the Malta Gaming Authority under license MGA/B2C/115/2018 since 2018

Checking stage

Before the payout: what happens first

Six lines settle who checks you, how long it takes and where questions go.

Who checks

Spinfever Casino Ltd.

Licence held

Malta Gaming Authority, MGA/B2C/115/2018

Time needed

14 hours

Required by

Before the first withdrawal

Ask here

[email protected]

Age floor

18+

First-try approval

Pass the check on your first attempt

Use this while you gather papers, so nothing comes back for a second look.

Four corners in frame

Photograph the whole photo page flat, in daylight, with all four corners visible and no glare across the portrait or the numbers.

One recent bill, legible

Request a recent utility bill or bank statement showing your name and address exactly as they appear on your account.

Hide the middle digits

Show that the card or wallet you pay with belongs to you; cover the middle digits and leave your name visible.

After you press send

Send the set once through the verification e-mail address, then check your inbox for a reply and leave the files as they are.

What we need

Three documents and a possible selfie

We keep the list short and the same for everyone, so you know exactly which papers we look at.

Photo identification

ConfirmsThat you are who you say

Must showFull page, all corners, in focus

Proof of address

ConfirmsWhere you actually live

Must showYour name and address, recently dated

Payment method confirmation

ConfirmsThe account or card is yours

Must showYour name, middle digits covered

Know what is coming

The moments we ask for your paperwork

Most players worry the ask means trouble, when it is simply the point our licence sets.

Before play, not after

Opening an account at 18 or over is the first gate, so we confirm age and name from your photo identification before play settles in.

Send your documents before you cash out

Cashing out brings the fullest check, because your licence requires identity, address and payment method to be confirmed first, and nothing is held back by surprise.

Why did my upload bounce back?

Typing a middle name differently or using a nickname creates a mismatch, so we ask again for the same document with the spelling your bank holds.

A fuller review before the ceiling rises

Raising a deposit limit moves you into a higher spending band, so we look at where the money comes from before the new ceiling takes effect.

Where does your money come from?

Our licence from the Malta Gaming Authority, number MGA/B2C/115/2018, obliges Spinfever Casino to understand where a player's money started. Expect a routine request, applied the same way to everyone, and please read it as bookkeeping rather than suspicion of anything.

Depending on your case, the review team may ask for one or more of these.

Recent bank statements
Payslips or employer letter
Tax return summary
Proof of a property sale
Evidence of an inheritance

A returned upload and the fix

How recent must my bill be? Providers usually date a statement strictly, so a utility bill from last year reads as out of date however tidy it looks. Order a fresh statement from your bank Download the newest bill from the provider

Cropped edges. Our reviewers compare the whole page, so a trimmed edge or a brightened photo looks tampered with even when you only tidied it. Upload the untouched original file Photograph all four corners flat

Before and after a name change. A maiden name, an old street or a short form of a first name reads as a different person to our checks. Update your profile before you resend Ask your bank to note the new name

Questions at payout time

Before the check versus after it

Clearing up the usual worries before your first payout leaves the queue.

Can I upload my documents straight from my phone?+

Yes. Photograph each page in good light with the whole document in frame, then upload the files from your phone gallery in the verification area of your account. Blurred or cropped shots are the most common reason a check is sent back.

Why does Spinfever Casino want to know where my money comes from?+

The source of funds check is a routine duty that comes with the license held under the Malta Gaming Authority. Every licensed operator in Australia faces the same routine step to keep gambling clean of money laundering. Reading it as an accusation is easy, yet it is simply standard practice.

Will I have to send the same paperwork again later?+

Usually not, because an approved check stays on your account. Fresh confirmation may be needed if your photo identification or address proof expires, or if your payment method changes. Keep the file on hand so a quick update costs you little time.

How long does verification take once everything is in?+

Allow up to 14 hours from the moment your files arrive in full. Most checks finish sooner when the documents are clear and the details match. Email [email protected] if nothing has changed after that window.

Are my identity documents safe with the casino?+

Yes. Files travel over 256-bit SSL encryption and are held only for the purpose of the check. GLI and BMM Testlabs audit the platform, and the privacy team answers any storage question at [email protected].

Do I need to be verified before I can cash out my winnings?+

Yes, and the license held under the Malta Gaming Authority sets that as the deadline: the check must be complete at the latest before your first withdrawal. The casino may also ask earlier, at registration or your first deposit, which saves waiting afterwards.